We occasionally receive reports from members of fraudulent schemes targeting counsellors, such as scams involving bogus clients and fake cheques.

While scams are nothing new, technology has made it easier for criminals to target you and your business. If you advertise your services on your own website, on an online directory or on social media, then your contact details are available to criminals as well as potential clients or employers.

Some scammers focus on specific professionals such as counsellors, carrying out detailed background research in order to appear more credible.

We'll keep this page updated with details of any reports we receive. If you have any questions or concerns you can call our Customer Services team on 01455 883300 or email us.

Reporting fraud and scams

If you've been targeted by a scam, or are the victim of fraud, go to the for information and advice.

You can report the scam using the (you'll need to create an account) or by telephone.

You can also report scam emails, texts, websites and calls tothe (NCSC). This is a UK government organisation that has the power to investigate and remove scam email addresses and websites.​

Scams to look out for

Here are some example case studies, based on actual scams targeting counsellors, with some tips for avoiding scams.

Advertising scams

"I was phoned by someone claiming to be fromthe ‘Police and Fire Association’. They said thatƵwas recommending therapists in thearea and asked if I would like to place anadvertisement in a directory for emergencyservices.

"They asked for mybank details. I found out that othercounsellors in the area had had thesame call. It turned out thatthe company didn’t existand had no association with the PoliceService, the Fire Service or Ƶ"

Scam-busting tips:

  • take your time – resist pressure to make an immediate decision
  • get the caller’s details and call them back when you’ve had time to think about it
  • overwhelmed by persuasive sales patter? - it’s OK to say “no, thank you”

Bogus clients

"I received a phone call today fromsomeone who said they wanted tosee me for a series of counselling sessions.Something didn’t seemquite right, but we agreed a priceand the ‘client’ said I could send theman invoice at the conclusion of the foursessions we’d agreed on.

"I asked them tosend me this information in writingand they said they’d email me. When I gotthe email it asked for my bankaccount numberand sort code.”

Scam-busting tips:

  • trust your instincts if something doesn’t feel right
  • ask for information to be confirmed in writing – it’s a great way to buy yourself some thinking time
  • never give out your bank details unless you are certain you can trust the person

Payment frauds

"A potential client emailed me and asked abouthaving a course of counselling. They said theywould like to pay for the sessions upfront and that the cheque would be paidby a third party. When the cheque arrived it wasfor a much greater amountthan the counselling fees.

"The client asked meto bank the cheque and send them back acheque for the excess, minus a generousadmin fee. The chequeturned out to be a fake.”

Scam-busting tips:

  • remember the golden rule – if something seems too good to be true, it probably is
  • read up on how to spot counterfeit cheques – they’re a scammer favourite
  • never send money to someone you don’t know

Recent scams - updated 23 May 2024